CANCELLATION AND REFUND POLICY
Last update: January 2021
By making a purchase with us, you agree to be bound by the following Refund Policy, ideally you should read it in its entirety before placing an order.
General conditions
Below are some of the most commonly used reasons for refund claims. It is important that you read and review this agreement to ensure that you are aware of and agree to it in its entirety before placing an order with us. If you are sure that your claim may be subject to a refund or if you have questions about our return policies, please contact us to discuss the details of your claim and to discuss your request.
1. We guarantee complete satisfaction or your money back
2. We will deliver the service purchased to your complete satisfaction. In case you have not received it correctly or in its entirety, we invite you to inform us what the missing complement would be or, if applicable, we will refund the corresponding economic proportion.
3. Our clients have up to 60 days to inform us of any clarification or disagreement about the service purchased
4. The period described above does not contravene the guarantee of the service purchased, which is 30 days
5. All our staff is fully trained to clarify and/or resolve your operation problems.
6. Our portal has the possibility of refunding your money immediately if you are not satisfied.
7. If you have any questions about your transaction, before requesting any clarification or refund from your bank, we invite you to contact us at management@43producciones.com
8. Finally, we promise to refund your money immediately after making a claim on our portal.
9. For the above points, we invite you to contact our customer service areas, through our different channels.
About changes to your order
At any time before you have received our services, you can contact us to request changes. By this we mean both the inclusion and the suppression or quantity of service. Once we have started providing the service, we generally cannot make changes; However, we will do our best to accommodate your request if you ask us to do so and to review whether changes can be made.
About cancellations of your order
You, as a client, can request the cancellation of your service at any time, while it is in the development period and before your project is completed. Our team in charge will determine, through a proration, the reimbursement of your service, depending on the amount of work that the professional in charge has carried out on their task; For example; You have made a request for a project, where the total value is $500.00 and you request cancellation before it is finished, in this hypothetical case, the professional has worked 50% of the requested Project, then, you will receive a refund of $250.00 that corresponds to the remaining 50%. In other words, it will be possible to reimburse your entire investment only if the project has not started. Otherwise, only the percentage of money corresponding to the proportion of the work that our professional has not carried out will be returned.
In the event that our professional in charge of your project has completely completed the assigned work, there will be no refund of your money.
